7 Reasons to Go Pro

When the time comes to conduct machine tool maintenance, many people think they’ll save money by doing required preventive maintenance themselves. But did you know this approach could actually cost you hundreds more in part expenses and unproductive downtime? A job done by a professional can make a very big difference as opposed to a job finished by someone who believes they have the skills but nevertheless does not have the proper experience, training and qualifications. Let me give you 7 solid reasons why it’s better to hire a trained service professional than to outsource or go the DIY route.

7 Reasons to Go Pro

1. Safety is Golden: I’m sure you know how important it is to protect your employees and I’m certain that you realize that machinery can be dangerous to the untrained. Repairing your machine tool on your own opens the door for potential risk. Many facilities simply do not have the trained technical staff to conduct these tasks. Before you ask your employees to work on your expensive asset, first consider that they will be exposed to dangerous voltages (even when power is disconnected) and dangerous hydraulic and pneumatic pressures. Additionally they may not be familiar with the machine operation, axis movements or pinch points as well as other issues that could potentially cause harm. Professionals are trained to watch for these issues and take the appropriate measures to protect themselves and your company’s assets.
2. Speed: Professionals repair these machines on a daily basis. Trained service technicians have typically seen similar problems in the past and can efficiently focus on the root issues sooner. Production stops while the machine tool is not running. A professional can have the spindle turning again and parts pumping out as soon as possible.
3. The Right Parts: Although everyone has good intentions, the problem is that you may end up not having the experience or foresight to order the proper parts required to complete the job ahead of time, or you tear into the project and piecemeal-order required parts as the job progresses. Trained Techs have the experience to anticipate what parts are typically required and often have them with them or on the way. Not only that, but what happens if you accidentally cause further damage to the machine? That will result in buying additional parts. Allow the trained technician to assume those risks. I must also mention that outsourcing parts often leads to an inadequate repair due to purchasing parts of less quality or improper fit. Do not sacrifice quality; depend on OEM supplied parts.
4. Pre-emptive Warning: There may be more wrong with your machine than you know. While you may only be repairing the current issue, a professional could have spotted something that may be an issue in a few days or weeks. That second issue will be a complete surprise to you, but it won’t be a surprise to the professional. Prevent unforeseen downtime by utilizing your distributor’s fully trained and experienced service professionals.
5. Maintenance History Records: Professional companies require documentation listing the service work and parts usage on each asset. This service history is vital when analyzing performance trends, documenting service intervals or eventually selling your asset.
6. Warranty: Most professional companies provide a written guarantee or warranty on workmanship and part quality. Ask your 3rd party repairman if he does the same. This is a good way to find out if they are indeed reputable.
7. Savings: You may be weary of the standard service fees by professionals, but compared to the risks of going the DIY route and the potential time wasted a professional most often saves you time, money and gets you back in production as soon as possible.

Overall, the biggest reason to use pros is because they know their industry and they know how to get the best results for customers. Without a pro we often end up with work that leaves something to be desired and costs us more in the long run. Don’t be one of those who end up saying “I wish I’d done it right the first time!” Contact your local Okuma distributor for professional help with your maintenance.

Thanks to Greg Marquart (VP Technical Services, Gosiger) for providing this article.