Q24 – Fast Response to Your Immediate Needs

Unplanned downtime is a time of emergency, where every hour counts. When a machine tool stops cutting chips, the first call you make is to your local Okuma distributor to locate the parts needed for necessary repairs. After determining which parts will get you back up and running, we review stock availability and let you know the most expedient options to get them to you. If the item(s) needed are only in stock at Okuma Japan, the quickest way to get the part to your door is by utilizing Okuma’s Q24 program.

24-Hour Delivery

Q24 is an exclusive agreement between Okuma and FedEx that provides global door-to-door emergency parts shipping. Using your FedEx account number, the part is shipped, within 24 hours, from Japan directly to your door. Because of the partnership between Okuma and FedEx, these vital parts are able to clear U.S. Customs in the air! If your part isn’t in stock, utilizing the Q24 program is the fastest way to get it to you, once it’s available. Keeping your Okuma machines moving metal has never been so easy.