At Okuma, we have a “zero obsolescence” policy; that means we provide parts for every Okuma machine tool we’ve ever made. Our extensive global inventory enables us to achieve a service parts fill rate greater than 95%, meaning the OEM-Certified part you need is on hand and ready for delivery. In fact, between our North Carolina headquarters and our local distributor network, we can often get a part delivered to you within a day or sooner.
At the heart of this promise is our exclusive Q24 service. Through a partnership with FedEx we can offer global door-to-door emergency parts shipping. Your distributor finds the part you need and arranges to have it shipped directly to you—which includes having the part clear customs in flight. That, coupled with Okuma’s vast distribution network and experienced service technicians, leads to faster repairs so your machine is up and running as soon as possible.
When it comes to new parts, Okuma offers:
Our $200 million global inventory puts the right part in your hands when you need it.