35,000
SQ. FT. FACILITY
Your shop deserves service without compromise, so we built a world-class facility that makes that possible. At the Okuma Global Repair Center, our master technicians and service engineers have one purpose: protect your uptime.
35,000
SQ. FT. FACILITY
10+ SPINDLES
REPAIRED PER DAY
ISO CLASS 7
CLEANROOM
We know how costly an interruption can be. Even being slightly out of tolerance can have a major impact on your machine’s performance — and your bottom line. So whether you need a precision component repair or urgent service, nobody knows your Okuma like we do. At the Global Repair Center, OEM expertise, genuine parts and precision technology come together to help keep your machine performing at its best.
More square footage. More capacity. And more service capabilities than ever before. As one of the largest service investments in our history, we built the Okuma Global Repair Center to be able to handle any need, any time.
Exchange Program
Spindle/Mechanical
Board/Electrical
Fulfillment
Our larger, more expansive inventory allows us to ship in-stock components the same or next day. No more uncertainty waiting to see when your part will be back in stock.
We house more cores and boards, the parts needed to repair units that come in the door, and ready-to-go replacements than ever before.
No back-market parts here. Only Okuma-certified machine components that match the standards your shop depends on.
We don’t require your damaged components in hand before we replace them. As soon as we receive your exchange request, if we stock it, we will ship it.
Our ISO Class 7 cleanroom prevents contaminants (even invisible ones) from damaging spindle bearings and other components as they’re reassembled or prepared for shipment.
Before your spindle is shipped back, we test the entire clamping unit and hydraulic unit, measuring temperature, and vibration throughout.
We know Okuma machines best, because we make them. No matter your spindle repair needs, we guarantee results you can trust.
Every electrical repair is conducted by one of our Okuma-certified technicians who undergo rigorous training on legacy to current Okuma products and technology.
Validated testing processes guide the highest level of excellence during our repairs, helping to restore precise control to your machine.
Okuma has and will always support every control unit we build. We are the ultimate experts at our components and stand behind that with warranties and guaranteed performance satisfaction.
When we learn of your need, we quickly assess whether we have an exchange part in stock and ready to ship that very day if possible. Which is why we’ve greatly expanded our inventory capacity and number of available parts. We will also attempt to locate one within our global network. Should you send your component in, a robust repair process kicks in with a multi-skilled team of technicians under one roof working together to restore your part.
1. REQUEST
Make a repair request to your distributor. The process is quick and easy.
2. INITIATE
Distributor initiates a request with Okuma Global Repair Center and helps assess the repair need and next actions.
3. STOCK CHECK
Okuma checks in-house inventory for a replacement component and immediate shipping.
4. REPAIR
Okuma-certified electrical and mechanical technicians repair your component to our factory specifications.
5. TEST
Repaired component enters simulation and testing for quality assurance.
6. SHIP
Repaired part is carefully packaged and shipped back to you.
7. INSTALL
Service tech reinstalls part and guarantees your machine is ready for operation.
8. FOLLOW-UP
Distributor follows up to ensure you are satisfied with your machine’s repair and performance.
With local distributors across the Americas, world-class service is only a quick call away. Our close working relationships with distributors enable us to work as your service team, processing a repair request as fast as possible. Your distributor will stay involved end-to-end, from request to installation to follow-up. Get support from an Okuma distributor near you today.
Find Your distributor
The Okuma Global Repair Center gives your machines the service they deserve, so you can keep your operation running.
