Who You Gonna Call?

Certainly not Ghostbusters! Picture this, it’s midnight on a Saturday and your CNC machine is humming away on a part that is set to ship out on Monday. Suddenly, your tool changer hangs up. If you’re not able to recover from this quickly, it could potentially delay your delivery and may even cost you future business with your customer.

After Hours Support

Fear not, because Okuma has a 24/7/365 support network to assist with after hours crises. This program is called Okuma Constant CARE (Constantly Available Resource Experts). The after hours phones are manned by highly trained industry experts who can quickly help you out of a jam.

Fastest Route to Uptime

Every distributor throughout the country participates in this program, so there’s a very high likelihood that when you call, you’ll hear a familiar voice on the other end of the phone. For problems that may be of a difficult nature, there are OEM factory experts available as well. This team approach ensures that your issues will be addressed in the fastest way possible. They can even help to identify repair parts that may be needed, and have them shipped quickly to avoid costly wait times.

Ask Your Distributor

Be sure to ask your local Okuma distributor about Constant CARE. Whatever your support needs may be, we have the right people in place to ensure you receive “Best In Class” service and support, any time, any day, every day!

Thanks to Roger Ellis (Service Manager for Hartwig) for providing this article.