At Okuma, optimization of your machine tool investment so it provides years of reliable productivity is the highest priority for our customer service team and our vast distribution network. To enhance your customer experience, Okuma and its distributor partners have created an array of value-added services designed to manage your overall cost of ownership and maximize utilization of your Okuma machine tool. Here are the service programs we currently offer:
Double Column Recertification Program: Our Double Column Recertification Program offers a variety of services tailored to this specific product line of Okuma. Our programs consist of a fairly simple geometry check and alignment service aimed at duplicating the test record accuracies to when the machine was originally built. Additionally, we offer full laser alignment utilizing the latest laser technologies from Renishaw and highly-skilled Okuma engineers. Lastly, if you’re seeking preventative maintenance, our team performs a 100+ point inspection and will provide written recommendations based on our findings.
Preventive Maintenance Packages: It’s not unusual to hear stories from our customers that their Okuma machine is 20, 30, or even 40 years old and still running great. While we may not be that surprised, our customers are amazed at the accuracy the products are able to sustain over decades of use. To ensure the absolute longest, most productive life of your Okuma, a regimen of preventive maintenance services is required. Whether your machine simply needs an inspection, deep cleaning, consumable parts replacement, or overhaul, we are here to help you with topnotch service and Okuma OEM authentic replacement parts.
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Spare Part Packages: If you’re interested in mitigating lost production time from a critical component failure, we can create a custom recommendation of critical spare part recommendations. Our recommendations are not only under the advice from Okuma product designers, but also from all 40 years of historical data supporting our products. When you have a few critical spares handy, you’ll have peace of mind should the unexpected occur. Note that Okuma and our distributor partners offer incentives and volume discounting.
Electrical Component Trade-Up Program: At Okuma, “obsolescence” is a word not often heard. As a single-source machine tool builder, we design and build our machine and control; it’s a true mechatronics effort. This approach continues to differentiate Okuma and provide our customers with peace of mind that we will always stands behind our products. The Trade-Up Program provides a unique opportunity for customers with older OSP controls; whether it’s an axis or spindle drive, you can upgrade to a newer—yet totally compatible—device. The best part? We pay our customers for their old broken devices. Contact your distributor for more details about this program.
Virus Protection Software: The OSP control series and beyond features a high-end industrial PC running in tandem with our operating system. While the on-board PC provides our users with a ton of benefits, corrupt USB devices, malware, or infectious files can cause harm to your Okuma machine. Let Okuma protect your machine—and your business—by signing up for our OSP-VPS protection package. As a subscriber, you will receive daily updated pattern files to detect the latest type of virus.
Extended Warranty Plans: At Okuma, we believe in offering flexibility to our customers. That’s why we offer a variety of warranty extensions through our distribution network. Perhaps you’re just interested in covering your OSP control, just the mechanical portion, just the spindle, or just your parts. Either way, our collective teams work every day to accommodate the needs of our customers. If you’re interested in additional peace of mind—or fixed annual costs—please contact your Okuma distributor for additional information.
Basic, Intermediate, and Custom Training: Getting the most out of your investment means understanding its capabilities, troubleshooting errors that occur, maintaining it properly, and applying it in the manner for which it was designed. Okuma maintains a proud relationship with Rowan-Cabarrus Community College in Kannapolis, North Carolina. Former Okuma staff members work directly with Rowan-Cabarrus faculty, Okuma America principal engineers, and subject matter experts to ensure the courses we teach communicate the subjects well, are relevant, and always include a hands-on component to ensure learning retention. The Okuma Machine Tool Academy offers classes in electrical and mechanical maintenance, as well as operation and programming. For course information or registration, please visit the Okuma Machine Tool Academy or email firstname.lastname@example.org.
Mechanical Exchange: Spindles, ATC Cam Box, DCMC Attachment Unit: Our staff of 10 members in Charlotte, NC, is ready to serve you should the unexpected failure or machine crash occur on your Okuma machine. Beyond the steps of determining the severity of the issue, you can feel confident that Okuma has your device in stock and ready for shipment. We often have machines back online within 24 hours. We only use OEM authentic replacement parts and never apply subpar materials to our repairs. All units are both static and dynamically run-tested, and come with an industry-leading warranty and a cost structure that is typically 50% that of a new unit.
Okuma CARE: CARE began in 1993 and set the industry pace for 24/7/365 technical support. It’s always free and is one of the many benefits available to our customers in the Americas. CARE is an acronym for Constantly Available Resource Experts; this team offers unsurpassed technical assistance from our network any time and any day of the week, 365 days a year.