Service

Service

When you purchase an Okuma CNC machine you immediately have global access to the most extensive OEM service program in the industry. Our distribution network of more than 600 service and parts professionals across the Americas knows our machines front-to-back and top-to-bottom, providing service and support better than anyone. Our support team includes experts from Okuma’s expansive distribution network (largest in the Americas) and can provide speedy response because they’re geographically dispersed and can be at your doorstep quickly. We make sure your machines are up and running to their fullest potential.

24/7/365

A 24/7/365 CARE hotline is provided to every purchaser of an Okuma CNC machine product, and lasts a lifetime. Any time, any day, just call your Okuma distributor for all your technical support needs. With our Service parts fill rate greater than 95%, it’s highly likely the part you need is on hand, ready for delivery.

Constant CARE

Constant CARE (Constantly Available Resource Experts) provides constantly available support for all Okuma CNC machine service, parts and repair needs. With the touch of a button, you can be connected to one of 32 service support centers where more than 600 Okuma-trained experts stand ready to resolve any needs you may have. One of the fastest ways to get support is through Constant CARE Remote, which establishes an instant connection to your machine so we can remotely monitor, troubleshoot and load software from any location, any time of day.

New Parts

CNC machine users typically want to know: “what do you have on the shelf to support me if I need a part quickly?” In total, we have $200 million in OEM Certified original parts inventory worldwide, ready to ship from a variety of stocking locations. We have $60 million in inventory right here in the Americas, including our North Carolina headquarters and our distributor facilities. Because of the geographic spread of our distributors and their locally stocked inventory, we can often get a part delivered to a customer within a day.

Certified Exchange Parts

Okuma’s Certified Exchange Parts program is designed to maintain the high-performance you’ve come to expect from your Okuma machine tool, and to provide a speedy and cost-effective spare parts solution. The CNC Exchange Division provides electrical repair parts for Okuma-designed CNC control components such as drives, boards and control panels. The Mechanical Exchange Division takes care of major mechanical components such as spindles and CAM boxes. Repairs are performed onsite at either Okuma America or Okuma Japan and are done by OEM Certified Technicians using OEM Certified spare parts.

Q24

In the event an item is not locally stocked, Q24, our real time inventory system, checks the world supply of Okuma CNC repair parts on hand. Whether the item is in Germany, Japan, China or Dayton, Ohio, our exclusive logistics partner, FedEx®, can in most cases get the part you need within 24 hours of your order. When orders ship from outside the country, the package clears customs in the air, allowing for faster delivery time.