Sandvik Named 2013 Partner of the Year
04.17.2014
Congratulations to Sandvik Coromant, Partner of the Year for 2013. The selection was made by Okuma distributors, who completed a survey ranking all members of Partners in THINC on a variety of key attributes. As a result of this process, each partner received a confidential Partner Effectiveness Scorecard summarizing “the voice of the customer” and providing valuable feedback about the company’s performance in the eyes of distributors. Sandvik’s timely responsiveness to customer inquiries, availability and involvement at distributor training events, and commitment to manufacturing productivity earned them this distinct honor.
“The Voice of the Customer”
The survey included a list of nine questions that were used to generate metrics ranking Key Attributes of each Partner. The attributes measured included:
- Engagement and involvement with the distributor
- Availability and involvement during distributor events
- Product and service quality
- Responsiveness to service inquiries
- Responsiveness to requests for pre-sale support requests
- Involvement in the development of THINC apps
- Involvement in the development of customer solutions
- The overall strength of each partner
- Understanding of each partner’s products and technologies
Partner Effectiveness Scorecards
Data from the distributor responses was summarized into a Partner Effectiveness Scorecard. This provides a snapshot of each Partner’s actual scores for each Key Attribute, a comparison to total survey averages, and an indication of change (+/-) from their 2012 scores. An “awareness percentage” was also provided so partners can gauge how much customers know and understand about their products.
Boost Your Awareness!
Partners, do you want to boost your awareness amongst distributors? We’d love to help! Send us your news, product profiles, and especially your success stories about collaborations in the field, and we’ll publish them here in our Partners in THINC eNews. It’s free, we make it easy for you, and there’s a new issue sent to all distributors and partners every month. Please email Mindy Mikami with your story ideas. (Your videos are welcome too!)
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