When you buy an Okuma, you’re buying a high-performance machine tool. To us, customer care is all about ensuring that we maintain that high performance for each and every one of our customers, no matter what it takes. With the help of our distribution network, we offer comprehensive service programs, new and repaired parts, application and machine option engineering, and extensive training opportunities, ultimately providing support for every possible customer service scenario. This dedication to customer care is just another way we follow through on our mission of passionately pursuing a customer for life.
How do we deliver a superior customer experience every time? By working with our trusted distributors to offer a wide variety of exclusive service programs.
Whether you need a new part or a part repair, our goal is to help you avoid costly downtime, and keep your operation running as smoothly as possible.
When you need assistance with machine options or applications, our vast distribution network allows us to offer engineering support for the specific challenges you’re facing.
Through a partnership with Rowan-Cabarrus Community College, we provide continuing educational opportunities and help our customers stay abreast of the latest in machining technology.