An Economical (and Quick!) Repair Option
The purpose of Okuma’s Certified Exchange Parts program is to provide an economical option for the replacement of spindles, cam boxes, attachment heads, servo drives, power supplies, and printed circuit boards for our customers. The goal of this program is to reduce machine tool downtime and replacement cost. Since Okuma is repairing Okuma designed parts they can provide enhancements and updates that only Okuma can offer. Not only do they repair the components that are damaged but also replace any common failure or wear items during the course of repair. This ensures the longest life possible on all repaired parts. For added security, Okuma provides a 1 year warranty on the craftsmanship and repair.
How the Exchange Process Works
Let’s say you’re in need of an Okuma axis drive. Your distributor quotes you the cost of an exchange drive plus the faulty core exchange credit upon return. You place the order and your drive is in route to your facility for the following day. You receive the drive and install it in your machine tool and you’re back in production! Mission accomplished!
Please don’t stop there, we need your faulty core returned! Quick core returns are vital for our exchange program. We only have so many cores per part number and want to have those components on the shelf and ready to ship when you need them. Okuma provides a prepaid return label on all electrical and mechanical exchange items to make this process quick and easy for you. Always keep the tracking number for the shipment. If Okuma sends a reusable specialized protective container or crate, these need to be used to send the faulty unit back to Okuma.
Okuma exchange unit part numbers end with an “R”. If you use this program a core must be returned quickly within 30 days to provide the full credit amount to you and to keep this program benefitting you. If you are ordering for stock or don’t have a repairable core let us know and we can quote a new unit.
What if the Exchange Drive I Ordered Didn’t Fix My Problem?
Please notify your distributor if you need to return the original drive or component if it didn’t fix the issue that was occurring. Okuma can take it back but a retest/restock fee will apply. When these drives return to Okuma they need to be retested on the simulator, recertified, and sealed to go back on the shelf for the next customer. If the drive unit or board wasn’t removed from the original Okuma shrink wrap only a restock fee will apply.
Can Okuma Test My Drives or Boards?
Run the part number of the component by your distributor and they will inquire with Okuma to see if it can be tested onsite in Charlotte and let you know what the testing fee will be.
Stick with OEM Certified Repair Parts
Your Okuma machine tools are designed and built for accuracy and longevity. Don’t trust a third-party repair facility with repairing your Okuma components. Keep your Okumas running the way they always have with OEM certified repair parts and the support that comes with them.
Thanks to Bob Milne, Parts Manager, The Robert E. Morris Company, for providing this article.