Customer Experience and NPS: A Win for Everyone
Ira Busman 06.27.2018
|Promoters (9-10 rating)||Loyal enthusiasts who will keep buying and refer others, fueling growth|
|Passives (7-8 rating)||Satisfied but unenthusiastic customers who are vulnerable to competitive offerings|
|Detractors (0-6 rating)||Unhappy customers who can damage your brand & impede growth through negative word-of-mouth|
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