Usinage Superieur Machine Shop: The Impact of Diversification
“We want to invest in the best so that we can do everything, from machining to welding to laser, etc. Everything is needed so quickly today,” Dextraze told Okuma. “We'd like to bring all of our operations under one roof. We’re not looking to put away the subcontractor because those relationships are important—as they grow, we grow—we’d just like to have more control of the operations.”
Rondeau determined a double column machine would have the ability to take their operation to new heights, literally. As they researched double column machines, Dextraze says the Okuma's MCR-A5CII quickly made it to the top of their list. Okuma’s reliability and support, as well as their employees’ existing knowledge of Okuma products, is what originally drew them to Okuma, Dextraze says, but what ultimately drove their decision to make the purchase was the MCR-A5CII's ability to produce large parts with precision and efficiency.
“We did our homework and checked other competing brands, it just didn’t make sense when you looked at everything -- from the price to the packages to the quality,” Dextraze says.
“This machine will truly open the possibilities into what projects we can take on,” Dextraze says. “The possibilities of who this massive machine could attract are completely unlocked.”
Regardless of how much Usinage Superieur grows, one thing remains the same: reliability and customer satisfaction is central—and they expect the same from their machines. That’s why they continue to invest in Okuma.
Usinage runs over 10 Okuma machines on their shop floor; their first machine being the MC-40V, which after 70,000 hours on the clock is still running strong.
“It’s like if you buy a Rolex. You’re paying for a strong mechanical part; it stays accurate. Even if it costs a little more, you know it won’t let you down,” Dextraze says. “We knew we wanted to stay with Okuma because it’s strong.”
“The people we’re dealing with at EMEC Machine Tools Inc. (Usinage Superieur’s local Okuma distributor) are outstanding. The repair guys are always available. The team has an incredibly quick turnaround. If I need to talk to someone over the phone I can. The service that’s provided is complete and very personalized,” Dextraze says.
“It’s very personalized. We know you by name, not by a number in the customer base. No automatic message. We put the energy into things for our customers to develop those special relationships,” Dextraze says.
At Okuma, we get that. We take pride in our customer relationships, and while we’re dedicated to the highest level of craftsmanship for every product we make, our mission is informed by the philosophy that there’s an actual human being behind every machine in use—a value we have in common Usinage Superieur.
We’re excited to continue our partnership with Usinage and follow their journey, as they continue taking big strides with their business. And the feeling is mutual, according to Dextraze.
“If we purchase another machine in the future, it’s very likely we’d go with Okuma. I can’t see a reason to go somewhere else,” he says.